Shipping and Returns Policy
Shipping
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Orders placed Monday - Friday after 2:00pm PST will be shipped the following business day. Our business hours are Monday - Friday, 9:00am - 5:00pm EST.
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD.
We ship to all 50 states and internationally. Unfortunately, we do not ship to Canada, Australia or the United Kingdom at this time.
Order Processing, Delivery Method and Timing
Your shipping charges will be calculated and view able at checkout. After an order has been received in our system, please allow 2-3 business days for your order to ship. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx SmartPost, FedEx Ground Home Delivery, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in Florida. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays.
When tracking your shipment, please allow 2-3 business days for the tracking to update. If you have questions about your order or shipping, please call us at 800-681-4931 or email us at shipping@balanced2day.com
How long will it take to ship my order?
We try our best to get out as many packages as possible, even if that means running to the Post Office or FedEx to drop off your package after their scheduled pick up. Due to the high volume of orders, after your order has been placed, please allow up to 3 business days for your package to be shipped. Please note the day your order has been shipped, does not count as the 1st business day of shipping. For example, if your order shipped on Tuesday, the 20th for USPS or FedEx, the 20th does not count as the first shipping day, but the 21st does.
How do I track my order?
Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. Please allow 48 hours for your tracking to update. If you did not receive it, please email us at shipping@balanced2day.com and we will be happy to provide you with your tracking number.
Ownership of packages turned over to USPS and FedEx transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for miss-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS or FedEx along with your order from us, so any shipping issues must be handled by USPS or FedEx.
Refund and Return Policy
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Refund Policy
All products/merchandise sold by Balanced2Day is sold "AS-IS". By making a purchase with Balanced2Day, you are confirming that you have read and understand our no refund policy. All sales are final. We accept returns for exchange for product damaged in transit.
Returns Policy
We want you to feel confident with your Balanced2ay CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. To be eligible for a return, your item must be unused and in the same original package condition that you received it. All claims for damaged product(s) must be made within 72 hours of receiving the product to refund@balanced2day.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that time frame
To return your product, you should contact us prior to receive a confirmation number and a return shipping label. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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